FAQ – Frequently Asked Question
1. Orders & Shipping
Q1: Do you ship internationally?
Currently, we only ship within the United States.
Q2: How long does it take to receive my order?
- Standard Shipping: 5-7 business days
- Express Shipping: 3-5 business days
Q3: How much does shipping cost?
- Standard Shipping: Free
- Express Shipping: $4.99
Q4: What shipping carriers do you use?
We ship with USPS, UPS, FedEx, DHL Express, Amazon Shipping, and regional carriers like LaserShip and OnTrac.
Q5: How do I track my order?
Once your order ships, you will receive an email with tracking information.
Q6: What happens if I enter the wrong shipping address?
If you notice an error, please contact us via the Contact page or email us at contact@seasonx.store. After 24 hours, we can only update the address if the order has not been shipped.
Q7: What if my package is lost or delayed?
If you have not received your package, please follow these steps:
- Check security cameras, ask family members, neighbors, and look around your house.
- If you still cannot find it, contact the shipping carrier using the hotline provided in your tracking message.
- If the carrier cannot assist, consider filing a report with the police, as your package may have been stolen.
- Please let us know if you locate your package.
- If, after completing these steps, your package is still missing, contact us via the Contact Us page. We will work with the shipping carrier to resolve the issue as soon as possible.
2. Returns & Refunds
Q8: What is your return policy?
Returns are accepted within 30 days of purchase if the product is defective or incorrect. Items must be unused and in their original condition with all tags.
Q9: How do I initiate a return?
Please contact us via the Contact page or email us at contact@seasonx.store with your order number and reason for return. We will provide return instructions.
Q10: Who covers return shipping costs?
- If the product is defective or incorrect: We cover the return shipping costs.
- If returning due to a change of mind: We do not accept returns for this reason.
Q11: How long does it take to process my refund?
Once we receive and inspect the item, refunds will be processed within 5-7 business days. Your bank may take an additional 3-5 days to complete the transaction.
Q12: What if I receive a damaged product?
If your item arrives damaged, send us clear photos at contact@seasonx.store, and we will arrange a replacement or refund.
Q13: Can I exchange an item for a different size?
Yes, if you receive a size that does not match your order. Please contact us, and we will provide a return shipping label. Once we receive the returned item, we will send you the correct size or issue a refund.
3. Payment & Security
Q14: What payment methods do you accept?
We accept major credit/debit cards, PayPal, and Apple Pay.
Q15: Is my payment information secure?
Yes! Our website is encrypted with SSL security, and we do not store payment details.
Q16: Do you charge sales tax?
Yes, sales tax is applied to your order where required by law. In some cases, additional local taxes or duties may be charged based on your location and local regulations. Any such fees are the customer’s responsibility.
4. Products & Warranty
Q17: What materials are your products made of?
We offer high-quality products designed for durability and comfort. Specific material details are listed on each product page.
Q18: Do you offer a product warranty?
We stand by the quality of our products. If you receive a defective item due to a manufacturing issue—such as a torn product, incorrect item, wrong color, or wrong size—please contact us within 30 days for a replacement.
Q19: Are your products made to order?
Yes! All our products are made to order using high-quality printing techniques. This helps reduce waste and ensures that each item is uniquely crafted just for you.
5. General & Customer Support
Q20: How do I contact customer service?
You can reach us via the Contact page or email us at contact@seasonx.store. We will respond within 24-48 hours.
Q21: Where is SeasonX based?
Our headquarters is located at 2007 Agua Fina Apt 3, Edinburg, TX 78541, United States.
Q22: Can I modify or cancel my order after placing it?
Please contact us within 24 hours. Orders can only be modified or canceled within 24 hours of purchase. After this period, changes can only be made if the order has not yet been shipped.
